Skills for Defusing Anger and Resolving Conflict
In these changing times, there has been an increase in polarization within communities around issues of health care and, in some cases, increased distrust for health care professionals, service providers and public officials in general.
These dynamics include misunderstanding, miscommunication, and tensions, both spoken and unspoken.
This workshop is for service providers who work with young parents and encounter challenges providing support when the young parent may be expressing anger and defensiveness towards the service provider.
In this inspiring yet practical half-day session, participants will connect with their peers, provide one another emotional and practical support, share/brainstorm ideas for best practice, and explore/enhance tools for application to the specific challenging scenarios health care professionals face in 2022.
Facilitator – David Dyck
David draws on a wealth of practical knowledge to inspire and equip others to make difficult moments better, clearer, happier and more productive. He is an energetic and dynamic speaker who sparks the imagination while also equipping participants with the ideas and skills needed to address real-world dilemmas. In addition to his Chartered Mediator credentials, David holds both undergraduate and master’s degrees in Conflict Resolution.
Training Organization: Facilitated Solutions
To register, please go to:
The Zoom link will be sent to you once you register.